Reference

Know Where You Stand Before You Start

Our legal terms set out what you agree to when you open an account with 088live — covering eligibility, account rules, and how we handle disputes. Access to our platform depends on your local law and eligible region, so read this before you proceed.

Eligibility RulesAccount ConditionsJurisdiction NoticeDispute ProcessBangladesh Access
088live Know Where You Stand Before You Start
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We hold your account data under strict access controls. Only verified staff with a legitimate operational need can view personal account details, and all access is logged. Here is how we handle the four areas that matter most to you.

Data Retention

We keep your account records for as long as required by applicable law. You can request a summary of what we hold by contacting support through the channels above.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, change your password immediately and contact live chat.

Data Change Requests

To update your registered bKash, Nagad, or Rocket number, or to correct personal details, submit a request via email support with a copy of your identity document.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about your rights under these terms, need to raise a dispute, or want to request account data, our support team handles legal queries through the channels below. Response times vary by channel and query type.

Live Chat Open the chat widget from any page on 088live. Fastest path for account-level legal queries and identity verification questions.
Email Support Send detailed legal or dispute queries to our support address. Include your registered account number and the nature of your request.
Account Help Centre Log in and navigate to Account Settings for self-service options including data requests and account closure.

Common Questions About Our Terms

These are the questions we get most often about account eligibility, data rights, and how our terms apply to you in Bangladesh.

Access depends on your local law and eligible region. It is your responsibility to confirm that using this platform is lawful where you are before opening an account.

Payments where the wallet name does not match your registered account details will be held pending verification. Contact support with your account number and wallet details to resolve this.

Start with live chat for fast resolution. If unresolved, send a formal dispute by email with your account number, the transaction reference, and a clear description of the issue.

Yes. Submit a data request via email support or through Account Settings. We will respond within the timeframe required by applicable law in your jurisdiction.

Accounts may be suspended for multiple registrations, mismatched identity documents, suspected fraud, or breach of any condition in these terms. We will notify you where legally required.

We post updates on this page. Continuing to use your account after a change is posted means you accept the revised terms. Check this page periodically if you want to stay current.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.